| User review:
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Have a support issue. I sent Slysoft support an issue. I have 2 DL DVD+/-RW drives, an HP TS-H552L Litescribe and a MicroAdvantage 16X8. The MicroAdvantage work fine, but the HP won't recognize a DL disk. They asked for screen prints of the Add/Remove programs list and my proceses from Task Manger. I supplied these and told them that the HP wouldn't recognize DL with CloneDVD/AnyDVD but other software works fine with it. They then asked if I was running Roxio DirectCD or Drag2Disc. I told them yes and re-told them about the HP not recognizing DL. They they said to deactive the Roxio stuff. I did this and stated again that the HP wasn't recognizing DL. Their last response was "So you won't try it. Ok, case closed". Their support was NOT a lot of help |
