| User review:
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I read about all the crashes users experience, and customer support not responding, here is my experience:
I received Power Director with my JVC HDcamcorder, ithin a few days I figured out it wasn't a full working version, burning DVDs was impossible. I decided to upgrade via download. The program kept crashing every few minutes, my auto-saved project simpkly disappeared and the BAK file was unusable.
I contacted customer support (you have to register and be a member, which is free) and although it was weekend, I received a response.
Here is what makes the software work:
1. You have to have the latest Version of DirectX, which should be 10, they suggest 9.0C.
2. Display should be set to 1024 x 768 and color 32 bit (mine is higher and it is ok).
3. Increase virtual memory: right klick on MyComputer, then properties, advanced, under virtual memory select custom, enter initial value as 512 and max value 1024. If your settings are higher, leave it that way.
4. Disable Antivirus software!!!!!! That seems to be the most important part.
I followed their advice, the program did not crash again.
Regarding the unsuable BAK file:
Rename BAK file in MPG file, open Power Director and import the file, if it doesn't work, you have to redo your project.
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