| User review:
|
This software and the company's website look very pretty, and that may entice you to try it. Do not fall for this marketing seduction.
Both the Videostudio software and the add-on Multicam Capture software crash incessantly. Just for a little perspective, I am running Windows 10 Pro on a Core i7 8700 computer with 32GB RAM. There are more powerful computers on the planet, but this should be more than enough for this prosumer software - especially since they indicate a Core i3 with 4GB as the minimum. Secondly I have run other video editing software on my computer without problems; third, I have tried this software on three other computers and it crashes on those as well.
To make matters worse, the technical support consistently does not read what is sent to them. Just plain dense, I can't explain it any other way. Even When I request a refund... Here is a sample:
===
Chat started: 2020-12-07 11:16 PM UTC
(11:16:43 PM) LS Allen: Hello, please issue a refund for the following products:
- Corel VideoStudio Pro 2020
- Upgrade to Full-Featured MultiCam Capture
Reasons:
1. They both crash constantly
2. Neither MultiCam Capture Lite nor Full-Featured MultiCam Capture is capable of detecting two UVC webcams on the same USB bus
3. Technical support is unresponsive
4. These probems have existed for months with no resolution
Corel VideoStudio Pro 2020 Information:
Cleverbridge reference number: [XXXXXX]
Email Address: [XXXXXXX]
Purchaser Name: LS Allen
Serial Number: [XXX-XXX-XXX-XXX]
Full-Featured MultiCam Capture Information:
Order Number: [PW-XXXXXX]
Purchase Date: [xx/xx/xx, hhmm]
Email Address: [XXXXXXXX]
Purchaser Name: LS Allen
(11:16:45 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
(11:16:58 PM) *** Karthik joined the chat ***
[three and a half minutes later...]
(11:20:17 PM) Lee Allen: Hello??
[25 seconds later...]
(11:20:42 PM) Karthik: Welcome to Corel, My name is Karthik.
(11:21:08 PM) Lee Allen: Hello Karthik, my name is Lee Allen.
(11:21:36 PM) Karthik: May I know what software are you referring to?
=====
... it went downhill from there...
In another case, they sent me a version of software with a higher (later) version number in response to a problem I reported. Then I noticed that the website still gives the earlier version to purchasers. THEN the later software did not fix the problem. THEN when I reported this (with a different support person), they sent the earlier version as a "fix". !!!
You would probably do much better just staying away from Corel Videostudio, and for Heaven's sake don't even think about Pinnacle Studio, which was acquired and is still marketed by Corel. Pinnacle, one of the oldest video-editing packages, has a long-standing reputation for flakiness and instability -- even more so than Videostudio. I am just trying to spare you from my painful experiences of the past six months. |
